Participants will learn the basics of how the Accounting Department’s daily responsibilities interact with day to day billing function. Additional topics include a brief overview of Accounting’s monthly tasks, center’s month end billing structure and reporting, refunds and the stale dated refund process.

Kristin Moreland, Director of Financial Services, Accounting

This is an introductory course designed for new and inexperienced billers with less than one year of experience. Participants will learn the fundamentals of billing and coding, as well as the appeal process, cash handling and Accounts Relievable management.

Sabrina Alexander, Senior Director Business Operations, Revenue Management

Lottie Canizares, AVP Business Operations, Revenue Management

This session will provide proper handling of bundled/global contracts, LOA’s as these are becoming the normal instead of abnormal for our centers. We will explain the way each of these work including method to identify patients at time of scheduling, check-in, charge entry, billing, payment posting and refunding of the global payment to the contracted entities for services included in the bundled/global contract or LOA(letter of agreement).

Teresa Bodensteiner, Senior Director Business Operations, Revenue Management

John Miele, Director of Business Operations

This session will introduce you to some of the advanced features available in CashTrax, with the goal of improving productivity and saving time.  Additional topics include how to interpret financial reports and the new Refund Application.

Christina Holloway, CPA, Senior Director of Financial Services, Accounting

As a manager, delegation can be one of your most valuable tools. It can be used to maximize your time, grow your staff members and build team. This session will outline a simple strategy for effective delegation.

Heather Lambert, Manager Training and Development, Human Resources

Resilience is the ability to recover from or adjust easily to misfortune or change. This is a skillset that can be learned, and it is critical for personal success and happiness. This training will give you practical skills to develop personal resilience.

Heather Lambert, Manager Training and Development, Human Resources

Approaching difficult conversations in the workplace can be one of the toughest things we do. This session will give practical advice, scenarios and techniques that everyone can put into practice in their day-to-day work environment.

Jennifer Davis, Manager, Human Resources

Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the workplace can help you to ensure your messages are conveyed as you intended. Observing norms enables you to build and nurture your relationships with colleagues, subordinates and superiors. This course strengthens your ability to communicate in a professional manner. It walks you through the etiquette of speaking to others in person, as well as on the phone. It then explores the often neglected common rules of written communication, particularly with regard to e-mail. It also considers appropriate ways of communicating using online chat, the best way to conduct yourself during conference calls and how to set up and use voicemail effectively.

Tasha Butler, Training and Development Specialist, Human Resources

During this course, participants will explore and experience empathy and compassion as it relates to providing excellent patient care. Participants will understand how we ensure that we are meeting and beating patient expectations for compassionate care. The course will also highlight how we deliver on our promise to provide “safe and effective patient care”

Joe Gallion, Advisor

As higher co-pays and more pay-for-service options become available to patients, payment portals are becoming increasingly necessary for medical facilities. Simple Pay enables you and your patients to share important information about insurance coverage, billing, co-pays, and payment options through a secure, HIPAA-compliant process that could not be easier to manage. With just a few clicks, you can automatically notify patients about their financial responsibilities before their day of service and patients can make pre-visit payments with a credit card, customized payment plans or financing with just a few clicks. This has proven to increase cash collections and reduce bad debt write-offs for medical facilities nationwide while putting patients in control of their financial obligations.

Michael Horning, Co-Founder and Chief Operation Officer

Meghan Crawford, President of Institutional Sales

Chris Finelli, Vice President of Business Development

Target Audience: Anyone in the center that schedules patients or creates charts in NextGen.

“Oh no! I have two Jenniferina Wojtovichsky. How do I fix this? How do I avoid this happening in the future?” In this session, Insight will teach you to become a Duplicate Avoiding Ninja!

Wil Hernandez, User Satisfaction Specialist, Insight

Target Audience: Billing staff

“Wait, What!? I can see patient’s statements in InstaMed? I can add, remove and even reorganize columns in the Clearinghouse?” If you love finding hidden gems in the form of powerful information right at your fingertips, this is the session for you!

Alesia Carter, User Satisfaction Specialist for IT

Amanda Endress, Associate Vice President, IT Programs

Target Audience: Anyone in the center that manages the scheduling templates in NextGen

“I just got all my 2020 schedules set up and we are getting a new physician and everything needs to change!” Never fear, whether you just need to apply existing templates to future dates, add new physicians, accommodate for holidays or switch out the schedule colors just for fun, Insight’s got you covered!

Wil Hernandez, User Satisfaction Specialist, Insight

This session focuses on the unique challenges you face every day in your job and offers solutions to help you fully achieve your potential—not just as a manager or supervisor, but also as a true leader who commands respect, commitment and credibility.

Temicka Phillips, Human Resources Business Partner

Imagine a world where you reduce your time-consuming phone calls by half…..or more! In this presentation, Spencer will review how various AMSURG facilities have leveraged two-way texting to relieve their top pain points, ranging from too many phone calls and no-shows to high accounts receivables. He will take you through real examples and results on how texting improved patient engagement and reduced frustration at other AMSURG facilities.

Spencer Kelp, Director of Key Accounts

An interactive course on fostering a positive work environment by building relationships and sharing common goals. This course will also encourage participants to foster teamwork and team care through discussion and exercises.

Pauline Wilson, MBA, AVP Patient Relationship Solutions, Revenue Management

A quick guide to making things work when you are constantly putting out fires. This includes: the myth of multitasking, making the calendar do the work for you, using an Eisenhower square and delegating effectively.

Heather Lambert, Manager Training and Development, Human Resources