The Power of Perspective - Keys to Win from Within
In difficult times it is so easy to focus on what we can’t control. The good news is when we engage our power of perspective we move from the victim at the mercy of an external force to an empowered person. When we focus on lack and engage with fear, we operate from a position of loss and discontent. Join Dale Smith Thomas as she guides you to use optimism as a strategy and teaches you to find the upside in a downside situation. Learn how to be the Hero of your own life and discover the greatest weapon against stress. When fear and stress run high, the need for courage and hope runs higher. The more pressure we are under the more deliberate we must be to prioritize what strengthens us. Join The Hope Doctor as she shares some prescriptions for a more positive life through the power of perspective.

Alina Logan, CPC, COC, CPC-I, Vice President, Revenue Management, AMSURG

Dale Smith Thomas, President, Winners By Choice, Inc.

First impressions take three seconds. In that short time, a person forms an opinion of you, your center and the service they believe the center will provide. Patient check-in is our opportunity to make a great and lasting first impression on each patient. This course will discuss patient check-in best practices. Participants will have the opportunity to discuss and analyze all the components of patient check-in and leave with the ability to analyze and improve their own check-in processes as needed.

Lindsey O’Kelley, Director Business Operations, Revenue Management, AMSURG

Are we making our patient deposits in a timely manner, are the payers electronically submitting our payments directly to the bank, are cash payments properly accounted for when received, etc.? This discussion will provide the proper protocol for handling payments received from payers and patients. The discussion will also outline procedures for updating the billing system to reflect all payments.

Tina Milton, Senior Director Business Operations, Revenue Management, AMSURG

Monica Tidwell, Senior Director Business Operations, Revenue Management, AMSURG

Protected Health Information is information created or received by a healthcare provider, health plan, public health authority, employer or healthcare clearinghouse. PHI relates to the past, present, or future physical or mental health or condition of any individual, the provision of healthcare to an individual, or the past, present, or future payment for the provision of healthcare to an individual. Join us in this session to understand threats to this information and ways to take the proper safeguards.

Alta Whisnant, MS, RHIA, CHC, Vice President, Privacy Official, AMSURG

This discussion will provide you with tools to answer all of the reasons patients give about why they cannot pay date of service. Our goal is to collect payment while providing excellent customer service! At the end of this discussion, you will be trained on the effectiveness of securing upfront collections. We will discuss scripting for the most commonly used reasons patients give when asked for payment on the date of service

Sandra Gee, Director, Business Operations, AMSURG

Ken Trussa, Director Business Operations, Revenue Management, AMSURG

Market trends are placing more responsibility on patients to pay for their care. This course will give tips and tools for ensuring effective collection of patient balances. The course will explore scripting and effective tools for managing patient responsibility and keeping patient AR within benchmark.

Lori A. Butler, CPC, CCP, AVP Business Operations, Revenue Management, Ophthalmology, AMSURG

John Miele, Director of Business Operations, AMSURG

The ins and outs of verifying patient benefits in an ASC vs. HOPD, online, calculating the PPE and timeframe.

Sandra Gee, Director, Business Operations, AMSURG

Vickie Scroggins, Senior Director Business Operations, Revenue Management, AMSURG

Please take a moment to evaluate and provide feedback to us on your conference experience today. 

Day 2 Overall Evaluation