The Power of Perspective - Keys to Win from Within
In difficult times it is so easy to focus on what we can’t control. The good news is when we engage our power of perspective we move from the victim at the mercy of an external force to an empowered person. When we focus on lack and engage with fear, we operate from a position of loss and discontent. Join Dale Smith Thomas as she guides you to use optimism as a strategy and teaches you to find the upside in a downside situation. Learn how to be the Hero of your own life and discover the greatest weapon against stress. When fear and stress run high, the need for courage and hope runs higher. The more pressure we are under the more deliberate we must be to prioritize what strengthens us. Join The Hope Doctor as she shares some prescriptions for a more positive life through the power of perspective.

Alina Logan, CPC, COC, CPC-I, Vice President, Revenue Management, AMSURG

Dale Smith Thomas, President, Winners By Choice, Inc.

First impressions take three seconds. In that short time, a person forms an opinion of you, your center and the service they believe the center will provide. Patient check-in is our opportunity to make a great and lasting first impression on each patient. This course will discuss patient check-in best practices. Participants will have the opportunity to discuss and analyze all the components of patient check-in and leave with the ability to analyze and improve their own check-in processes as needed.

Lindsey O’Kelley, Director Business Operations, Revenue Management, AMSURG

Are we making our patient deposits in a timely manner, are the payers electronically submitting our payments directly to the bank, are cash payments properly accounted for when received, etc.? This discussion will provide the proper protocol for handling payments received from payers and patients. The discussion will also outline procedures for updating the billing system to reflect all payments.

Tina Milton, Senior Director Business Operations, Revenue Management, AMSURG

Monica Tidwell, Senior Director Business Operations, Revenue Management, AMSURG

This course will reiterate the commitment to monitor and document the Center’s compliance with appropriate federal, state and local laws and regulations. This course will augment the participant’s knowledge and understanding of our Compliance program.

Sharon Stouder, CPC, CPC-I, CPMA, CEMC, CHC, Compliance Director, AMSURG

This discussion will provide you with tools to answer all of the excuses your patients come up with to not pay on the date of service. There really are ways to get patients to pay and still provide excellent customer service! At the end of this discussion, you will be trained on the effectiveness of securing upfront collections. We will discuss scripting for the most commonly used excuses patients use to keep from paying on the date of service.

Sandra Gee, Director, Business Operations, AMSURG

Ken Trussa, Director Business Operations, Revenue Management, AMSURG

Caring for patients is what we do. Patient experience is important because treating patients well is the right thing to do. It is also important because positive patient experience is associated with better health outcomes. This discussion will provide insight into the work we are all doing to treat patients well, ensure each patient has a good experience and we are fulling our promise of “safe, high-quality, patient-centered care delivered by a highly engaged team.”

Pauline Wilson, MBA, AVP Patient Relationship Solutions, Revenue Management, AMSURG

During this course the participants will be introduced the OAS CAHPS. The process for administering the survey, the purpose of the survey, results of the survey and the way the survey impacts our centers will be discussed. Participants will also be invited to join in the discussion about patient experience and the ways it can be improved.

Pauline Wilson, MBA, AVP Patient Relationship Solutions, Revenue Management, AMSURG

Please take a moment to evaluate and provide feedback to us on your conference experience today. 

Day 1 Overall Evaluation