Empathy and Compassion
During this course, participants will explore and experience empathy and compassion as it relates to providing excellent patient care. Participants will understand how we ensure that we are meeting and beating patient expectations for compassionate care. The course will also highlight how we deliver on our promise to provide “safe and effective patient care”
Joe Gallion
Advisor
Press Ganey Associates
Joe Gallion is an Advisor with Press Ganey Associates, the industry’s recognized leader in healthcare improvement for over thirty years. In this role, Joe engages with the client organizations to improve the overall patient experience by impacting outcomes, culture and caregiver engagement. Joe brings a varied background in healthcare improvement drawing from his work with academic research medical centers, regional health systems, critical access/rural hospitals, medical practices and post-acute networks. Prior to Press Ganey, he worked with a regional health system in North Carolina, implementing enterprise-wide initiatives in clinical performance improvement, organizational development, leadership coaching and change management. Joe earned a Bachelor of Science degree in Health Care Administration from the University of Texas Medical Branch in Galveston, Texas. He holds certifications in leadership coaching, clinical performance improvement team facilitation and organizational development program delivery. Joe has presented for university courses in Quality Improvement and Change Management. Joe currently resides in Asheville, NC.
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