Patient Experience
Caring for patients is what we do. Patient experience is important because treating patients well is the right thing to do. It is also important because positive patient experience is associated with better health outcomes. This discussion will provide insight into the work we are all doing to treat patients well, ensure each patient has a good experience and we are fulling our promise of “safe, high-quality, patient-centered care delivered by a highly engaged team.”
Pauline Wilson, MBA
AVP Patient Relationship Solutions, Revenue Management
AMSURG
Pauline Wilson has over 10 years’ experience in patient engagement and patient experience. Pauline has a background in Accounting as well as years of experience in managing healthcare business offices. Pauline has been with AMSURG for 19 years.