Upfront Collections

Only available as part of a package

This discussion will provide you with tools to answer all of the excuses your patients come up with to not pay on the date of service. There really are ways to get patients to pay and still provide excellent customer service! At the end of this discussion, you will be trained on the effectiveness of securing upfront collections. We will discuss scripting for the most commonly used excuses patients use to keep from paying on the date of service.

Sandra Gee

Director, Business Operations

AMSURG

Sandra Gee has been a Director Business Operations for AMSURG since July 2019. Sandra has over 20+ years of experience in Revenue Cycle Management in the health care industry. She began her career in the Hospital setting but soon transitioned into the Ambulatory Surgery Center arena in 2004. As Director of Business Operations, Sandra oversees 21 GI centers throughout the Texas and Florida regions. She is a current member of the Ambulatory Surgery Center Association (ASCA). Sandra was born in Waco, Texas and graduated with a Bachelor of Science Degree from Baylor University. She is married and has two daughters. In her free time Sandra enjoys the outdoors and listening to Texas country music.

Ken Trussa

Director Business Operations, Revenue Management

AMSURG

Ken Trussa has been a member of the AMSURG Revenue Management team for over 5 years. Ken has over 35 years of experience in Revenue Management within several healthcare related businesses. He lives in Willoughby, OH where he is an avid golfer and a retired High School and College wrestling official after 35 years. Ken has two children who are currently attending college at Ohio State University and University of Southern California.