Day 2 - Patient Check-In – Making a Great First Impression

Only available as part of a package

First impressions take three seconds. In that short time, a person forms an opinion of you, your center and the service they believe the center will provide. Patient check-in is our opportunity to make a great and lasting first impression on each patient. This course will discuss patient check-in best practices. Participants will have the opportunity to discuss and analyze all the components of patient check-in and leave with the ability to analyze and improve their own check-in processes as needed.

Lindsey O’Kelley

Director Business Operations, Revenue Management

AMSURG

Lindsey O’Kelley has been working in ASCs for 18 years. Within those 18 years, she has worked and gained valuable knowledge of every role in the business office. Lindsey has been a part of the AMSURG Revenue Management team for 5 years. Prior to AMSURG, she started her career as a receptionist at a small ASC in Scottsdale, AZ. Lindsey then joined a small team of people to open a new facility from the ground up in North Phoenix. During that time, she also helped two new centers in Oklahoma successfully open and become profitable within three months. With this opportunity and experience, Lindsey has come to fully understand the inner workings and process flows that ASCs require to operate smoothly and efficiently.