Patient Communication: How AMSURG centers are reaching more patients with fewer phone calls.
Imagine a world where you reduce your time-consuming phone calls by half…..or more! In this presentation, Spencer will review how various AMSURG facilities have leveraged two-way texting to relieve their top pain points, ranging from too many phone calls and no-shows to high accounts receivables. He will take you through real examples and results on how texting improved patient engagement and reduced frustration at other AMSURG facilities.
Spencer Kelp
Director of Key Accounts
Dialog Health
Spencer Kelpe is the Director of Key Accounts at Dialog Health, a two-way texting company for patient communication. He currently works with Ambulatory Surgery Centers to enhance their communication processes with patients to help improve the patient journey and make the life of clinical staff easier. He has worked with hundreds of ASCs on executing best practice texting communications to improve patient and staff engagement. Spencer has a background in bringing new technologies to industries that are historically slow to adopt technology, with an emphasis on the end-user. While at Zillow, he helped home buyers connect with the right Real Estate agent faster in the home buying process to create a better home buying experience. In the legal industry, he helped plaintiffs and defendants receive a more seamless and expedient legal process by ushering in the era of electronic filing. In the Ambulatory Surgery Center space, he has helped create a better Healthcare experience for patients through better communication tools and practices.
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